HELP CENTER
Answers for operators in a hurry.
Billing, booking, storefront, and getting started. If you need a human, we typically reply within one business day.
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FAQ
Frequently asked questions
Search or scan. Still stuck? Email hello@gigarental.com.
How do I start a 14-day trial?+
Book a demo or reach out from the contact page. We provision your tenant, load a starter catalog, and walk through the first booking together.
Can I migrate from another rental platform?+
Yes. During onboarding we import products, customers, and upcoming reservations. A migration plan is part of every demo.
Where do I manage billing and plan changes?+
Tenant admins manage plans, invoices, and payment methods under Settings → Billing. Email hello@gigarental.com if you need a plan change handled for you.
Does GRS take a cut of each booking?+
No booking tax. You pay a platform subscription. Payment processing fees from your payment provider still apply.
Can customers book on mobile?+
Yes. Checkout is built mobile-first with Apple Pay and Google Pay, live availability, and automatic delivery quotes.
How do I get help during a live event weekend?+
Email hello@gigarental.com with “urgent” in the subject. We monitor support during typical US business hours and prioritize tenants with live reservations.
Need a human? We’re here.
Email hello@gigarental.com — we typically reply within one business day.